Terms and Conditions
Engrave Wave Custom Engraving Conditions:
- All custom engraving orders must be prepaid and are non-refundable. If you have chosen a design that requires you to submit names or words for us to engrave, we will email you a draft of your requested design template via email.
- It is the customer's responsibility to approve the spelling of the words that you have provided to us.
- The customer is instructed to reply to contact@engravewave.com with approval confirmation. No edits/approvals will be accepted verbally.
- When we receive your confirmation email, we will produce your item.
Shipping Policy:
Most of our items can fit into a Canada Post Prepaid Flat Rate Box. This service is available for shipments of 5kg (11lbs) or less. The cost includes:
- Postage
- High quality shipping box
- Tracking and on-time delivery guarantee*
- Up to $100 of liability coverage for loss or damage*
- No additional features and options can be added such as additional liability, coverage or signature*
* Please see Canada Post for their terms and conditions.
https://www.canadapost-postescanada.ca/cpc/en/personal/sending/parcels/flat-rate-box.page
Privacy Policy:
Our privacy policy is coming soon. Please be aware that we may save your provided information such as your name, mailing address, email address etc. in our contacts. At this time, we do not have a newsletter, and will not send you any other communication that is not directly involved with your order. The option to create an account profile on our website is optional.
Refund Policy
Due to the nature of creating a unique product that has been approved by the customer, we do not accept returns, exchanges or cancellations.
Cutting boards - We source our boards from reliable and reputable North American manufactures. After purchase, proper care and maintenance of these products is solely the customers responsibility. Please see our FAQ Section for care instructions.