If you cannot find an answer to your question, please reach out to us at contact@engravewave.com
Most of our products have a Design Template for you to choose from. However, you may request to have a simple image such as a company logo to be engraved on one of our Stationery Items.
Your Logo should be in a format that is suitable to our engraving equipment. Acceptable file formats are:
Corel Draw .CDR
High Resolution .JPG
Large clear artwork .BMP
The editing process for photo engraving is often a lengthy one. As we are a very small home based business, we cannot accommodate these types of requests. However, feel free to email us and we can refer you to another trusted engraver!
On the product page, please check off the box that says either, ADD A PERSONAL MESSAGE or HANDWRITTEN RECIPE. There is a setup fee of $10.00 for this service.
**If you prefer not to submit the handwritting digitally & you live in the Glovertown area, you can contact me to make arrangements to drop off the recipe/note** You will still need to complete Steps 1 & 2 below.
For the quality to remain high, we require the following:
- The recipe/note must be handwritten on a blank, white piece of paper (no lines).
- It must be written in a black marker, such as a fine (not super fine) Sharpie.
- Scan your handwritten recipe/note at 600dpi (most scanners have the default setting of 300dpi) and email it as a .JPG to contact@engravewave.com If you are having any issues with the dpi, please contact me and I will try and assist you. You can email me at contact@engravewve.com or send me message through our Facebook Page - https://www.facebook.com/engravewaveNL
- I will provide you with a draft and send you a few different design options for free (such as flowers or a border).
Due to the nature of creating a unique and customized product, we do not accept returns, exchanges or cancellations.
Cutting boards - We source our boards from reliable and reputable North American manufactures. After purchase, proper care and maintenance of these products is solely the customers responsibility. Recommended care instructions can be found in the FAQ section.
Shipping Policy: (My lard wheres me stuff!)
We would LOVE, LOVE, LOVE for you to get your order sooner, but short of getting in our Dory and paddling your order to the mainland, we are left with using Canada Post for now! It's not all doom and gloom. Even with all these disclaimers, we have not experienced any significant issues with Canada Post.
During the checkout process, you will have the following shipping options:
Canada Post Regular Parcel
(No Liability Coverage)
Canada Post Expedited Parcel
(Liability Coverage for up to $100.00)
Canada Post Xpresspost
(Liability Coverage for up to $100.00)
Canada Post Priority
(Liability Coverage for up to $100.00)
Please note that we do not specifically state how long it will take for your package to be delivered. In general, depending on what shipping option you choose, your parcel can be expected between 4 to 14 days.
Delivery standards apply to items sent between most major urban centers (NOPE, that is not us!) and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Canada Post has a shipping standard tool can provide more information https://www.canadapost-postescanada.ca/deliverytool
* Please see Canada Post for their terms and conditions.
Engrave Wave Custom Engraving Conditions:
- All custom engraving orders must be prepaid and are non-refundable. If you have chosen a design that requires you to submit names or words for us to engrave, we will email you a draft of your requested design template via email.
- It is the customer's responsibility to approve the spelling of the words that you have provided to us.
- The customer is instructed to reply to contact@engravewave.com with approval confirmation. No edits/approvals will be accepted verbally.
- When we receive your confirmation email, we will produce your item.
Our privacy policy is coming soon. Please be aware that we save your contact information (name, address, email address & phone number) in our contact list for communication purposes only. We do not have a newsletter, we do not send you any other communication that is not directly related to your order.
After engraving each board has a full night at the board spa! They have a light soak in a trusted food grade mineral oil and then a good rub down with an all natural blend of carnauba and beeswax blended wax. I do not sell this product. I would be happy to email you the amazon link upon request. Please see next section for details on cutting board care.